Terms & Conditions


// Last Update March 2023

CITIZEN CAFÉ LTD Reg. No. 516069382 (the “Company“) welcomes you and thanks you for choosing to browse our website at: WWW.CITIZENCAFETLV.COM or any other CitizenCafeTLV sub-domains, including -ACADEMY.CITIZENCAFETLV.COM 

(the “Website” or the “Site”).

The website was created with the main goal of providing customers and users of the site with a convenient and online platform that offers a variety of Courses for Hebrew learning, by purchasing a subscription to our renewed monthly courses or by participating in one of our full Hebrew courses (the “Courses“). In addition, customers and users of the site will be able to register for online/frontal conferences and events (the “Events“). You can also find a variety of articles and tips to improve your Hebrew (the “Articles“). In addition, the site provides information about the unique learning methods and Courses offered for purchase on the site, including Course prices and more (the “Content“)

Citizen Café Ltd. is a private Hebrew school with its own internally developed teaching method (the “Services“). Citizen Café Ltd. provides a certificate of completion for each course.


      1. These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and the Site (“we”, “us” or “our”), concerning your access to and use of the Site as well as any other media form, media channel, mobile website or website related, linked, or otherwise connected thereto. You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions (“Terms and Conditions”). 
      2. In the event of inconsistency between any terms of this contract and any translation into another language, the Hebrew version will control and prevail on any question of interpretation or otherwise.
      3. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions and you waive any right to receive specific notice of each such change.
      4. The Site is intended for users who are at least 18 years of age. 

    1. Before using the site, users and customers of the site declare, confirm and agree that they know:
  • That the Articles, Events and Courses that appear on the site are provided for the purpose of study and enrichment only and any action you take in their wake will be done at the responsibility of the user;
  • That the customers and / or the users of the site will not have any claim against the site, its managers, employees, partners or anyone on its behalf and they will not be liable, directly or indirectly, for any damage including to the body, property or any other damage or loss, which will result from receiving content from the site and / or from the Courses and / or Articles and / or Events and / or services of the site, even if the site warned, recommended or advised of a particular matter or of a particular service and in no case will the site constitute a substitute or be the responsibility of the customer and / or recipient of the service. The customer is responsible for any obligatory risk for damage to the property and / or property of third parties, resulting from the use and / or non-use of Courses and / or Articles and / or Events and / or the services of the site.
  • That the username and password they will receive when registering for the site are personal and cannot be transferred to another. In addition, the content and / or the Courses, Events and Articles are the exclusive property of the site and may not be distributed and / or used for any purpose other than for personal study;
  1. That the site can be used as is (AS IS) and its use is at the full responsibility of the users;
  2. That the use of the website users will not violate any law, regulation or other governmental instruction.
  3. The site does not guarantee the accuracy or completeness of the content in the Courses and the site and will not be held responsible for any error, mistake or damage.

      1. Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, application, designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us.
      2. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Articles or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
      3. Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, Content, Articles and the Marks.

      1. By using the Site, you represent and warrant that: (1) Each and every use of the Site is for your own risk and responsibility; (2) all registration information you submit will be true, accurate, current, and complete; (3) you will maintain the accuracy of such information and promptly update such registration information as necessary; (4) you have the legal capacity and you agree to comply with these Terms and Conditions; (5) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Site for any illegal or unauthorized purpose; and (7) your use of the Site will not violate any applicable law or regulation.
      2. We have the right to refuse any and all current or future use of the Site. Without Limiting the generality of the Foregoing, if you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to block your access and refuse any and all current or future use of the Site (or any portion thereof). 

      1. You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. 
      2. As a user of the Site, you agree not to:
        1. systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us;
        2. make any unauthorized use of the Site, including collecting email addresses of users by electronic or other means for the purpose of sending unsolicited email by automated means or under false pretenses;
        3. steal and/or copy and/or make any use of the designs and/or ideas of products on the website;
        4. circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein;
        5. trick, defraud, or mislead us and other users;
        6. make improper use of our support services or submit false reports of abuse or misconduct;
        7. engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools;
        8. attempt to impersonate another person;
        9. use any information obtained from the Site in order to harass, abuse, or harm another person;
        10. use the Site as part of any effort to compete with us;
        11. decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site;
        12. harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you;
        13. delete the copyright or other proprietary rights notice from any Content;
        14. copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code;
        15. upload or transmit (or attempt to upload or to transmit) viruses, trojan horses, or other material, including use of spamming, that interferes the enjoyment of the Site;
        16. disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site;
        17. use the Site in a manner inconsistent with any applicable laws or regulations.
      3. Any use of the Site in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the Site. 

      1. The Site may contain (or you may be sent via the Site) links to other Sites (“Third-Party Sites“) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content“). Such Third-Party Sites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Sites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Sites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Sites or any Third-Party Content does not imply approval or endorsement thereof by us. 
      2. Any purchases you make through Third-Party Sites will be through other sites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. 

      1. We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms and Conditions; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms and Conditions, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your contributions or any portion thereof; and (4) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

      1. Any user who leaves details on the site and is added to the site’s mailing list, approves the use of their details for the purpose of receiving marketing information, updates and advertisements that the site will send from time to time.
      2. A user who has provided such details will be subject to the mailing instructions detailed in the Terms and Conditions hereinafter.
      3. It is prohibited to leave details of another person on the site without their consent and / or without their presence in front of the screen while leaving the details and without explaining all the Terms and Conditions to them.
      4. When leaving details on the site, the user will be asked to provide personal information such as: first name, last name and an active e-mail address. Providing partial or incorrect information may prevent the user from using the site’s services and prevent the site from making contact if necessary. In case of a change in any of the information provided by the user, the new information must be updated on the website.
      5. It is clarified that there is no legal obligation to provide details on the site however without their submission it will not be possible to receive marketing content and updates from the site.
      6. The site will not use the information provided except for in accordance with the site’s privacy policy which is an integral part of this Terms and Conditions.
      7. Leaving details on the site and consent to receive marketing content includes, among other things, receiving marketing content, promotions, updates and discounts offered to registered users.
      8. Mailing approval (receiving of marketing content) as aforesaid, constitutes the user’s consent to the submission of advertisements in accordance with the Communications Law (Bezeq and Broadcasting) (Amendment No. 40) – 2008 (the “Communications Law“).
      9. It is clarified that the user has the option to remove himself from the site’s mailing list at any time by clicking on the button “Unsubscribe” that appears at the bottom of any e-mail sent by the site, or by emailing the site stating that they wish to be removed from the mailing list. As long as the user has not removed himself from the mailing list, the site may transfer direct mail to the user subject to the Communications Law.
      10. Mailing information should not be construed as a promise of any outcome and / or warranty for the service offered therein.
      11. Mailing as a whole, including all the information contained therein, is offered as is, and will be as accurate and correct as possible, however, the information may not be complete and technical or other errors in the information could happen.
      12. The user confirms that he will not have any claim in connection with mailing advertisements and / or advertisements displayed on the website, including their location on the website. It is clarified that with regard to advertisements displayed under the auspices of a third party, the site has no interference in the selection of the advertisements displayed, the truth of their content and the order in which they appear. 
  • CalOPPA – California Consumer Privacy Statement

      1. This California Consumer Privacy Statement supplements the Global Privacy Notice and applies solely to consumers in the state of California.  This Statement does not apply to Site personnel. This California Consumer Privacy Statement uses certain terms that have the meaning given to them in the California Consumer Privacy Act of 2018 and its implementing regulations (the “CCPA”).
      2. Categories of personal information are collected. The personal information that the Site collects fall into the following categories as established by the California Consumer Privacy Act: 
        1. identifiers such as your name, alias, address, phone numbers, or IP address;
        2. personal information, such as a credit card number; 
        3. commercial information, such as purchase and content streaming activity;
        4. internet or other electronic network activity information, including content interaction information, such as content downloads, streams, and playback details; 
        5. geolocation data, such as the location of your device or computer;
        6. inference data, such as information about your purchase preferences.
      3. Categories of personal information disclosed for a business purpose. The personal information that the Site discloses about consumers for a business purpose fall into the following categories established by the California Consumer Privacy Act:
        1.  identifiers such as your name, address, phone numbers, or IP address, for example if we use a third-party carrier to deliver your order;
        2. personal information, such as a credit card number, for example if we use a third-party payment processor;
        3. your age, gender, or other protected classifications, for example if you choose to participate in a survey distributed by a survey provider;
        4. commercial information; 
        5. internet or other electronic network activity information, such as if we use a service provider to help us gather crash reports for analyzing the health of our devices and services.
      4. Right to Request Access to or Deletion of Personal Information: you may have the right under the California Consumer Privacy Act to request information regarding the collection of your personal information by the Site, or access to or deletion of your personal information. If you wish to access this information, please contact us using the contact information provided below.
      5. No sale of personal information. The Site has not sold any personal information of consumers, as those terms are defined under the California Consumer Privacy Act.
      6. No Discrimination. The Site will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.

      1. The Courses and/or Events offered by the site will appear and be displayed on the site pages.
      2. The price that appears on the website next to the Course and/or Event and / or Service is the latest price. The price may change from time to time. The site reserves the right to change the variety of Courses and/or Events and / or Services and / or Content and / or Articles on the site or change the prices offered on the site and outside it, without prior notice.
      3. The prices offered on the site appears in NEW ISRAELI SHEKELS (ILS), therefore, the site will charge a conversion fee equal to 3% of the transaction value for converting foreign currency to NEW ISRAELI SHEKELS (ILS).
      4. The site is not obligated, in any way, to maintain any variety of Courses and/or Events and / or services.
      5. The site may change, at any time, the Courses and/or Events and / or Articles and / or Services offered on the site, replace them, minimize them and / or add to them, without any prior notice. 
      6. Students have access to class recordings on Vimeo up to 4 weeks after the completion of their course.

      1. All class and Events times are according to Israel Standard Time. In the case of changes in time difference due to daylight savings, classes will be held according to Israel Standard Time (this means that there may be a temporary change in class time for students living outside of Israel during these situations).

      1. Classes recordings are available for each class with a Vimeo link. On-campus courses include audio recordings only. Access to recordings is only available to Citizen Café students and sharing the link to the public is prohibited.
      2. Missed classes are not refunded or credited.
      3. Students are responsible to catch up on any classes missed during the semester.
      4. Students who do not attend 5 consecutive classes or more will not be able to continue in the program in order to avoid the disruption of class progress.
      5. Events will take place online or in physical presence by any media or any place, according to the site’s choice and stated on the site at the time of purchase

      1. In order to purchase a Courses and / or participation ticket to Events and / or other Services, you may make contact with one of our sales representatives, whose details appear on the website, or through the site which may require registration. Upon registration, users will receive an email to their email address as entered on the site, with a personal password through which they will be able to purchase on the site and gain access to Courses and / or Events offered for sale on the site. 
      2. After the registration, you will have access to purchase Courses and / or Events and / or Services using a personal password. 
      3. By registering to the site, you agree to keep your password confidential, and you confirm that: (1) Your account is personal; (2) You will be solely responsible for any action or use made from your account; (3) You will not allow another person accessing your account.
      4. The site reserves the right to change the username you choose or remove it if it is determined that the username is inappropriate or obscene, at the sole discretion of the site.
      5. The Courses and / or Events will be delivered in frontal or through any online platform or at any place determined by the site and on dates as specified at the time of purchase. 
      6. The provision of the service will be possible subject to the sole discretion of the site and the site will not be responsible for any delay in the provision of the service and / or non-provision of the service, as a result of force majeure and / or technical faults and / or incidents beyond its control. 
      7. From time to time, the site may offer various promotions, coupons and discounts, and change or terminate them at any time, all at its sole discretion.
      8. The site may limit the discounts and/or promotions that will be given to customers and exclude product categories on which no discount will be given, at its sole discretion.
      9. A customer who makes prohibited use that is not in accordance with the instructions of the promotion, will be blocked from the site and the site reserves the right to not honor the benefit towards him.
      10. For the avoidance of doubt, unless expressly stated otherwise in writing, there is no double discounts and/or promotions and/or coupons.
      11. The site may refuse to publish any content at its sole discretion and without the need for prior notice or approval from the user.
      12. The site reserves the right to cancel any Course and / or Event due to decreased demand or events beyond the control of Citizen Café Ltd or the site. In the unlikely event of cancellation, registrants will be notified and offered the option to switch to a different course or receive a full refund.
      13. Registration is accepted on a first-come, first-serve basis.
      14. Class times and dates may change prior to or during the course.
      15. Classes have a limit of up to 12 students per class in both on-campus and online courses.
      16. Speak Up courses are limited to 15 students per class.
  • Credit pointes utilization (as defined on the site):
        1. Classic: Up to 12 months from the date of purchase.
  • Annual: Up to 24 months from the date of purchase.
  • Access to course content:
        1. Classic & Annual: Live courses on the date indicated on the Site and access to the recording for up to 1 months (30 days) from the date of the course.
        2. Full life time access: As long as the course is available on the Site.
  • For other limited period: for the period defined on the course page at the time of purchase.
      1. If, for any reason, your credit card company declines or otherwise refuses to pay the amount owed for the product you have purchased, you agree that we may, at our option, suspend or terminate supply of order and may require you to pay any overdue amounts incurred (including third-party chargeback fees or penalties) by other means acceptable to us. In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses.
      2. All International taxes and additional fees associated with the products, which are not Israeli taxes, will apply to the customer and the customer will have no complaint on the matter.
      3. All copyrights and intellectual property in the Course content, services and Articles on the site belong to the site only, the use of the Course content, Articles and content on the site is personal and may not be transferred to, copied, distributed or publicly displayed.

      1. Request for refund, exchange or cancellation of an order will be submitted to the Site by the customer in one of the ways stated at the bottom of this Terms and Conditions.
      2. Modification or cancellation of registration for the monthly subscription courses or for the full Hebrew Courses, which opens on the dates indicated on the website, will be possible within 14 days from the date of the transaction or from the date of receipt of transaction details (whichever is later) (hereinafter: “Cancellation Period“), and receipt of a relative refund depending on the period in which the service provided, if provided. 
  • without detracting from the above, full Hebrew Courses are fully refundable up to 7 days before the semester start date, as mentioned on the site.
    1. It will be clarified, that after the cancellation period, Cancellation of monthly subscription courses in the middle of the month will require a full month’s payment. 
    2. Modification or cancellation of registration and receiving a full refund for any digital course, except the monthly subscription courses or the full Hebrew Courses mentioned above, will be possible within 30 days from the date of the transaction or from the date of receipt of transaction details (whichever is later) (hereinafter: “Full refund Period“) according to the Site’s choice and as long as stated on the site at the time of purchase.
    3. It will be clarified, that after the Full refund period, Cancellation of will not be possible. 
  1. Modification or cancellation of registration for online or frontal Events, which take place on the date indicated on the website, will be possible within 14 days from the date of the transaction or from the date of receipt of transaction details (whichever is later), provided that such cancellation is made at least two days, non-rest days, before the Event is scheduled.
  2. Due to the nature of some of the Courses and Services (one-time digital Courses) that provide immediate access to the Course contents, changing and / or canceling registration for a Course after gaining access to the Course contents, will not be possible and the purchaser will not be entitled to any refund, according to Consumer Protection Law, 1981.
  3. The aforesaid in section 13 above is subject to the Israeli Consumer Protection Law, 1981. 

      1. We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify us using the contact information provided below.

      1. These Terms and Conditions shall remain in full force and effect while you use the Site. without limiting any other provision of these Terms and Conditions, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site (including blocking certain ip addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms and Conditions or of any applicable law or regulation. we may terminate your use or participation in the Site and any content or information that you posted at any time, without warning, in our sole discretion. 
      2. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. Additionally, to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

      1. These Terms and Conditions and your use of the Site are governed by and construed in accordance with the laws of the State of Israel applicable to agreements made and to be entirely performed within the State of Israel, without regard to its conflict of law principles. 
      2. Any legal action of whatever nature brought by either you or us (collectively, the “Parties” and individually, a “Party”) shall be commenced or prosecuted in the state Israel, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non convenience. 

      1. There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Site, including descriptions, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

      3. The information appearing on the Site should be not construed as a promise of any result and/or responsibility for the activity of the Courses and / or Event and / or Services sold on it. The Site will not be responsible for any damage, direct or indirect, which will be caused to the user as a result of relying on information appearing on the Site and/or links to other sites and/or any other source of internal and/or external information and/or use of products displayed by Site.
      4. Site warranty is limited to Courses and / or Events and / or services value. The total liability of the Site in relation to each Course and / or Event and / or service will not in any way exceed the purchase price of that Course and / or Event and / or service.  
      5. The images of the Courses and / or Events and / or services on the Site are displayed for illustration purposes only. There may be differences between the Courses and / or Events and / or Services as shown on the Site and the Courses and / or Events and / or services that will be provide to customer. Scribal errors in Courses and / or Events and / or services description and/or price will not charge the Site.   
      6. Information and presentations about products displayed on the Site, originating from the Site’s business partners and/or third parties whose products appear on the Site and any content in relation to the products are the sole responsibility of the business partners and/or third parties. Therefore, it is understood that the Site has no responsibility for such information and the Site does not guarantee the accuracy of this information.
      7. The Site recommends that users should behave as intelligent and careful customers, and read carefully the information displayed on the Site, including the information in relation to the product and / or Courses and / or services itself, its description and suitability, as described on the Site.

      1. These Terms and Conditions and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision. We may assign any or all of our rights and obligations to others at any time. 
      2. If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term will to that extent be severed from the remaining terms which will continue to be valid to the fullest extent permitted by law.

    1. In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us by:

Address: 45 Rothschild St., Tel-Aviv, Israel;

Phone: +972-50-7516400;

or email: [email protected]

Last updated: March 2023

One moment!



Not sure yet?

Leave your contact, and we’ll call you back.

One moment!



Not sure yet?

Leave your contact, and we’ll call you back.